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Phone: 1 866 776 9446
Email: info@edealer.ca

New Feature Release: Build & Price 2.0

The traditional Build and Price tool is a consumer’s dream come true. It’s the ideal way to quickly and easily piece together a vehicle that meets their needs. Build and Price tools are featured prominently on all manufacturer sites because they are so effective at driving in quality leads and engaging website visitors.

e-Dealer is proud to release our advanced Build & Price 2.0. The appealing design and user friendly functionality far exceeds any other build and price tool available now. This advanced tool will engage more website traffic and generate more qualified leads than ever before

Build & Price 2.0 – Easy 5 Step Build and Price Process

Build & Price LGE - Easy 5 Step Process

Build & Price LGE - Easy 5 Step Process

Highlighted Features

Build & Price 2.0 is available in three colour themes to match your site design.

Build and Price 2.0 - Available in Red, Silver/Gray, and Blue Themes

Build and Price 2.0 - Available in Red, Silver/Gray, and Blue Themes

New customer tools to keep visitors engaged and on your site

Finance and Lease payment calculators

Build and Price 2.0 - Financing Calculator in Action

Build and Price 2.0 - Financing Calculator in Action

Build and Price 2.0 - Leasing Calculator

Build and Price 2.0 - Leasing Calculator

Click the “View Incentives” button to display current OEM Cash, Finance, and Lease incentives.

Displays Current OEM Cash, Finance and Lease Incentives

Displays Current OEM Cash, Finance and Lease Incentives

Link visitors directly to your location in Google Maps

Build and Price 2.0 - Google Maps Integration

Build and Price 2.0 - Google Maps Integration

Compelling calls to action “Apply for Finance” and “Check Availability” maximize form fill conversions.

Build and Price 2.0 - Compelling CTA's that drive form fills

Build and Price 2.0 - Compelling CTA's that drive form fills

Funnel your conversions into PowerUp or any CRM for easy lead management.

 

FREE upgrade for all current Build and Price and/or PowerUp Elite clients

1. Email sales@edealer.ca to be first in line for upgrade or additional info on the new features.

 

Kijiji PowerPlay Marketing by e-Dealer

e-Dealer is proud to announce advanced listings with Kijiji PowerPlay Marketing. PowerPlay improves vehicle listing appearance and provides additional management features from PowerUp Dashboard.

About our advanced listings….

Kijiji PowerPlay Ads embed a Youtube video of your vehicle as the first picture in your listing. This means that users can just “click to play” the video without leaving your listing.

YouTube videos embedded right into your listing…

YouTube Videos Embedded as The First Image in the Kijiji Listing

YouTube Videos Embedded as The First Image in the Kijiji Listing

Automatic Updates: These updates will be applied to every vehicle sent to Kijiji.

Vehicle Options: Once entered into PowerUp, options will automatically be included in its listing on Kijiji. This eliminates the need to post the same information twice.

Vehicle Options automatically pulled into your Kijiji listing…

Vehicle Options Automatically Pulled Into Kijiji Listing

Vehicle Options Automatically Pulled Into Kijiji Listing

Automatic Was/Now Pricing: In your Kijiji listing, the “Suggested” price for the vehicle in PowerUp will appear as the $Was price in the Kijiji listing, and the “Internet” price will appear as the $Now price. If your vehicle does not have an “Internet” price in PowerUp then there will be no Was/Now price text included in the Kijiji listing.

Was/Now pricing now automatically updated into your Kijiji listing…

Was/Now Pricing Included In Kijiji PowerPlay Listings

Was/Now Pricing Included In Kijiji PowerPlay Listings

User Defined Updates: These features only display information that you want.

Dealer Name/Phone/Address/Website: Quickly and easily include this information in your Kijiji listings. In addition, submit links to New, Used, and Build and Price pages. These powerful back links will help increase organic website rank and click through from Kijiji listings.

Kijiji listings with retail links and dealer contact info…

Kijiji Listings With Retail Links & Dealership Contact Info

Kijiji Listings With Retail Links & Dealership Contact Info


Kijiji listing without retail links or info …

Kijiji Listing With No Retail Links or Dealership Contact Info

Kijiji Listing With No Retail Links or Dealership Contact Info

Promoting your Kijiji lisitings is easier than ever

What’s the end goal of any advertising initiative? To generate sales. Drive in more quality leads from PowerPlay Kijiji listings painlessly with “Promote” and “Bump” features in PowerUp.

Trouble finding your ad on Kijiji? PowerPlay’s “View Listing” button makes seeing your listing for any vehicle just one-click away.

You can choose from Kijiji’s 5 different listings enhancement options:

Kijiji Ad Enhancement Options - Bump, Top Ad, Highlight, Urgent, & Homepage Gallery

Kijiji Ad Enhancement Options - Bump, Top Ad, Highlight, Urgent, & Homepage Gallery

Enhance your listings real time in bulk fashion…

Perform Bulk Actions on Any Number of Kijiji Listings

Perform Bulk Actions on Any Number of Kijiji Listings

See Your Listings in Kijiji with the "View Ad" Button

See Your Listings in Kijiji with the "View Ad" Button

 

Promote Any Kijiji Listing From Within PowerUp

Promote Any Kijiji Listing From Within PowerUp

Keeping track of it all…

Enhancement Counter: Added to each vehicle to keep track how many times that listing is enhanced or promoted in Kijiji.

Ad Enhancement Counters Track Kijiji Promotion Efforts

Ad Enhancement Counters Track Kijiji Promotion Efforts

Statistics Counter: This shows you how many times a vehicle listing was viewed, how many times it was replied to, and how many phone clicks the listing received.

Ad Statistic Counters Track Metrics Like Views, Replies & Phoneclicks

Ad Statistic Counters Track Metrics Like Views, Replies & Phoneclicks

Aggregated Enhancement Counter: Displays all of the enhancements for all listings over the last month.

Aggregated Counter Shows All of the Activity for the Month

Aggregated Counter Shows All of the Activity for the Month

Other features we added:

ADF Email Support

PowerPlay converts Kijiji lead notifications to ADF/XML format for easy integration with 3rd party CRM systems.

HTML Description Editor

The custom HTML or Plain text descriptions in PowerUp automatically enhance your vehicle listings on Kijiji.

CarProof Reports

The CarProof Report tab provides users with a description of Carproof benefits, in addition to the full report (where applicable). If the report is unavailable, the user can request one via “Ask for it” call to action.

Contact e-Dealer to learn more about what Kijiji PowerPlay Marketing can do for you!

Call us: 1-866-776-9446

Email: sales@edealer.ca

Microsites Produce Big Opportunities

In the automotive space, a micro site would a site with a unique URL and/or separate look and feel vs. a car dealer’s main website. The content for these micro sites are typically much narrow in focus, and revolves around a particular product or service.

With micro sites, catering to a specific product or service, car dealers can easily deliver unique and targeted marketing campaigns. Micro sites can benefit car dealers by providing a a targeted landing pages for a new or existing paid search advertising campaign.More targeted content is also advantageous for organic search.

The real benefit of a micro site is flexibility. If you have a lucrative product, service, or profit center, why not utilize a marketing tool specifically for it? Best of all, a micro site is smaller and more manageable than a dealership’s primary website.

Opportunities arise with micro sites because they help extend the reach of your dealership by helping you communicate with a niche audience. And because they’re so specific, micro sites are a great way to optimize for a specific keyword or phrase, which is helpful for organic search as well. At the average car dealership, there are many stakeholders, including those who want to buy a car, finance a car, service a car, detail a car, etc. For those stakeholders that matter most, or for those who would not respond to content on your primary website, a micro site is the simple solution to drive additional leads.

Here are some of our recently created micro sites

Exceptional Online Marketing – The Life of the Party

Consumer online shopping expectations have increased fivefold over the past decade. When researching a product or service consumers anticipate correct and complete results, immediately. Automotive consumers are no different. Traditional advertising logic would have us disseminate our product out to the obvious traditional media sources like magazine, newspaper, and established online media portals. While these easily accessible mediums have been the backbone of traditional automotive marketing for years, they represent the line between traditional advertising and exceptional marketing.

Exceptional Marketing is the life of the party. It’s the person who’s out in front of the crowd drawing attention and getting everyone’s phone number. Get in front of consumers first, and exceed their already elevated expectations – or stand in the crowd and become one of the herd. The difference is exponential. As a major retailer in consumer goods, dealers are in a vastly competitive online marketplace that is changing every day. Strong execution and exceptional best practices have become the difference between the focal point of the market and sitting in the corner at the party.

Five to Ten years ago our focus was to manipulate the system and generate as many top listings as possible for short tail keyword phrases like “Used Cars” or “Car Loan”. With the playing field we call Google more level today than ever, the focus has shifted away from organic optimization and towards consumer behavior. While proper organic optimization is still a crucial building block in the foundation of an online marketing strategy, all it does is get you to the party – and that’s not the point.

Knowledge is Power – But not in the traditional sense. In this practice, we try to provide consumers with more information than our competitors, influencing their click through behavior. When marketing your inventory online, highlight the special impact features that feed consumer wants. Feature these items in the title and description of your online listings to separate your vehicle from the field. Include payment terms and incentives which answer the questions before they’re asked. The key isn’t to rank in the top 5 for every short tail search anymore. Today, we need to compete on a much more granular level, optimizing our listings for consumers – not just the search engines.

In addition to organic and listing optimization, paid search optimization has been a key component in exceptional marketing campaigns today. Using many of the same techniques as yesterday’s search engine optimization specialists, traditional advertisers have taken the path of the masses, rather than the elite. It only takes the right “click” to sell a product, not the most clicks. The traditional path finds advertisers spending significant budget driving “traffic” rather than sales. The key to exceptional search engine marketing lies in generating the right clicks, at the right price. Focus in on consumers towards the end of the sales funnel rather than the top of the “New Car” or “Used Car” stage for quality clicks at a low price.

As a marketing strategist and branding advocate, I will never discount the value of quality long-term branding strategies. Strong branding efforts will always pay dividends in the long-term future of your business. However, the amount of information available to consumers online has changed the impact of the dealership “brand”. Many of today’s consumers are shopping based upon price, perceived value, and stranger’s reviews. It takes more than your traditional branding campaign to break through the clutter in today’s market. An exceptional online marketing campaign does just that, impacting consumer behavior via relevant retail focused inventory merchandising.

Kyle Orlando, Marketing Strategist
e-Dealer.ca

7 Key Benefits of the PowerUp ILM

Management Visibility

Make better decisions with strategic management information. From the Manager Dashboard, view lead statistics, assign leads, monitor employee performance, and measure sales ROI. Smart Dealer provides a robust reporting engine that allows management to design, build, and print comprehensive reports in minutes. Status and action logging provide a complete transaction history and comprehensive lead audit trail.

Low Cost/High Performance 

Power Up’s subscription-based pricing reduces total cost of ownership. There’s no software to buy, no servers to maintain, no network administration, and no cost for upgrades and enhancements. This is all available at a fraction of conventional software costs. Our state-of-the-art functionality is regularly upgraded and maintained by our internal staff of technology experts.

Increased Efficiency

Increase profits with fewer resources. Power Up can import from 3rd party services, eliminating the need to gather, organize and distribute leads from online and offline sources. Smart Dealer seamlessly integrates with loan processing services, including DealerAccess™,Curomax™, and Route ensuring a smooth transition from customer qualification to full funding.

Easy-to-Use

Its highly-intuitive design makes learning to use quick and simple, taking only minutes from start-up. Power Up was built using insights from auto dealers, lenders and sales professionals. Power Up requires little user training, yet offers a robust feature set for all users.

Organization

Enterprise driven hierarchy allows for dealer group management and custom user functionality based on user roll and business rules.

Smart Automation

Create dynamic e-mail and reminder triggers based on status and action changes. In addition, Smart Dealer provides a bulk distribution engine for automated high volume multimedia e-mails to potential customers.

Accountability

With Smart Dealer, the Sales Manager will be able to establish the sales process and then “at-a-glance” determine whether the salesperson has completed the designated tasks.

Online Metrics

Online Metrics, what to look for, why are they important?

Online Metrics

A successful online marketing strategy requires a strong grasp of online metrics associated with vehicle sales. These metrics have been established through comprehensive research completed by some the industry’s most respected researchers.

Important Definitions:

Closing Rate: The % of leads that are converted to sales.
Conversion Rate: The % of unique visitors to your website that are converted to leads.
Unique Visitors: Traffic to your website from a single IP that is counted only once and is not counted for subsequent visits.

Establishing Your Sales Objectives

A good website conversion rate for prime customer is approximately 2%.
A good website conversion rate for subprime customer is approximately 5%

Metric for Prime Customers / Sales objective 10 Vehicles:
Conversion Rate 2%
Closing Rate 10%
Leads 100
Traffic (Unique Visitors) 5000

Metric for Special Finance Customers / Sales objective 10 Vehicles:
Conversion Rate 5%
Closing Rate 10%
Leads 100
Traffic (Unique Visitors) 2000

In Canada, a single well established franchise site may receive a mean of 2,000 and 5,000 unique visitors a month. Many struggle to get past 5000 unique visitors. It depends on the market. A strong online strategy should target an average increase of 10 to 15% in unique visitors per year.

What we can learn from our metrics

If your sales objective is to sell 10 vehicles with leads generated from your website you can make the following assumptions:

If I can achieve a closing rate of 10% and a conversion rate of 2% than I will need 5000 unique visitors to my website to achieve my sales goal of 10 vehicles.

If I have 5000 Unique visitor and I have not sold 10 vehicles than my conversion rate or my closing rate or both have not been achieved.

How do I use this information to achieve my internet sales objectives?

Closing Rate

If you have not achieved your established objective for your closing rate than, you must examine your sales process. Online leads can have a longer sales cycle and strong follow up is critical. Establish a process with a CRM (ILM) that is offers transparency and forces you sales staff to adhere to the established process.

Ask about Power Up an industry’s leading ILM.

Conversion Rate

If your website is not converting traffic into leads then the performance of your website must be reviewed. Your website conversion rate is the responsibility of your developer and will require their attention if it is not performing to your satisfaction.

e-Dealer’s next generation website is design to maximize your conversion rate.

Traffic (Unique Visitors)

Increasing Traffic to your website is an ongoing challenge that requires a short and long term strategy. Adding content, editing your meta-descriptions, setting up a “Pay Per Click” campaign and a off-page-optimization strategy are just some of the things your can do to increase traffic to your site.

e-Dealer knows how to drive traffic to your website and will introduce you to the newest method and technology available.

e-Dealer – Market Leader

e-Dealer has both the technology and the know-how achieve your online sales objectives.
Sell more vehicles by achieving your objectives for:
• Traffic to your website
• Converting traffic to leads
• Closing Rate / Converting Leads into Sales

Search Engine Optimization -The Basics Explained

Strong search engine optimized copy can drive traffic to your site and increase your ranking. As anyone conscious of search engine optimization knows, content is king. Content consisting of strong SEO copywriting can make all the difference in your ranking on search engines and your Google PageRank.

It all begins and ends with content. If you have timely, well-written, valuable content on your site, people will visit it, and re-visit it, and link to it, and tell other about it. These back links, or inbound links, measure favorably with search engines.

As search engine spiders index the web, they will follow these links back to your page. Every time they do, the page is ranked for content. As the search engines’ belief in the value of your site grows your PageRank will increase and so will the placement of these pages on the SERP.

So what about SEO? Where does Search Engine Optimization come in?

In order for people to read your well-written, valuable content, they need to initially find it. Search Engine Optimization is the art of making your site appear in search engine results. The strategies and tactics used to accomplish this make up SEO. Search Engine Optimization copywriting makes sure that the content of your site encourages search engines to consider it relevant to keyword searches.

Creating content with an eye to SEO should take several factors into consideration. You can have the best possible site about a topic on line, but if no one finds it, it does no good. Keep in mind things like keyword density and the long tail search can help your content be crawled by Search Engines and found by browsers.

Keywords are the central themes of your web page. When people are searching for something on the Internet, they type in certain keywords. A short-tail is a keyword like Ford and a short-tail phrase might be “used cars Toronto” If your web site has those keywords, and the search engine considers it relevant, you may show up in the search results. Featuring these keywords in your content should remain in the 3% to 5% range of total word count but AVOID keyword stuffing at all costs! Too little and your page may not be considered relevant to the keyword. Too much (stuffing!) and your site may be thought to just be spamming the keyword.

But don’t think that having the most popular keywords will be enough to drive traffic. Only about 20% of searches are actually on those highly popular, well paying keywords. The other 80% of searches are on lesser popular keywords. This is known as the long tail of search. By making your site Search Engine Optimized for lower competition keywords, you increase your chances of being found when people refine their searches using long tails. As an example, a long tail phrase might be “2013 Top 10 Fuel efficient vehicles for sale in Canada”

Search Engine Optimization copywriting can drive traffic to your site and improve your page ranking by providing the right mix of keyword density and determining the proper keywords. Providing relevant and valuable content, SEO copywriting can make your on line marketing strategies a success.

What’s in it for me Marketing – How to use Social Media to push retail sales in the Automotive Sector

There has been much debate with respect to Social Media and how it should be used by Canadian Automotive Dealers.  Dealerships know they must begin to engage their customers through Social Media networks (such as Facebook/Twitter/Linked In) but most are unsure of  the strategy to implement.  As a result there are companies attempting to capitalize on the hysteria and quickly add a few bucks to their bottom line.  The challenge?  The proposed solutions are often misguided and provide little return on investment.   Sending out “tweets” about what’s new with a respective manufacturer have little use from a retail perspective.  To be honest, if the customer really was interested they would already be following said manufacturer and therefore the “tweet” is redundant.  The fundamentals of Retail Social Media Marketing differ from that of a brand.  When it comes to using Social Media for retail, there are two core questions a business should ask.  They should both b  from the consumer perspective when attempting to position the offer:

1. What’s in it for me?

2.  Is it buzz worthy?

If engagement of the offer results in a net gain for the individual, it is more likely they will participate.  If the individual feels that those within their network could also benefit, its buzz worthy and it will be passed on. Here’s a quick example.  A business has 500 Facebook fans and 250 Twitter followers.  (I would consider this to be very close to the median with respect to Canadian Automotive Dealer’s.)

The dealership has decided they want to promote a sale and they want to use Social Media.   Is the sale buzz worthy?  Perhaps, but with 250 fans and nothing in it for them, the number of engagements would be limited.   That being said, let’s get back to the first questions.  What’s in it for me?  For the Fan to engage the offer, a tangible or interesting offer should be presented.  Think of this offer as your marketing “spend”.  The offer could either be an internal product our service or an external “buzz” worth product. The dealership has brainstormed the offer and a contest will be created.  The dealership has decided to “offer” a giveaway experience of a 4 tickets to the local junior hockey team and dinner at a local popular chain.   To enter the contest, the individual must fill out a form on the dealership website (email), become a “fan” of the site and recommend the offer within their network.  All entrants must attend the event in order to win the draw.  As always, a purchase is not necessary.  All elements can be tracked.  This offer should also be communicated through traditional marketing (radio, print, email) The above fundamental questions have been answered:

1.  What’s in it for me?  (To engage)

a.) The chance to win an experience (think Spa day or great night out with the family!)

2.  Is it buzz worthy?

b.)  Yes, creating an experience may cost a bit of dough but the chance to win has pull, therefore the event becomes buzz worth due to the offer.  The net result can be tracked both through Unique visitors to the website from sources such as Twitter, Facebook and email as well as attendee’s at the sale.  The results of the event can be taped, uploaded to YouTube, tweeted and blogged about.  The content can then be leveraged with your overall online marketing strategy.

Going forward, a proper Social Media strategy is an essential part of a dealerships marketing plan.  It is important that dealerships avoid the pitfalls associated with Social Media Marketing and focus on the core elements of a retail based, Social Media plan.  A promotion tied to a offer with a buzz worthy, consumer focus.

Revisiting SEO Best Practices

SEO is a legitimate profession, which requires real skill, passion, ethics, honesty and results. Legitimate SEO practices add value to the web through creating unique and engaging content ultimately improving traffic and conversions (not just rankings). Proper implementation of the SEO best practices results in long-term, incremental gains in website traffic.

An understanding of the technical aspect of SEO is merely one facet of its implementation. The user needs to see how SEO will fit into different business models and how it should integrate with other marketing channels, specifically other inbound marketing channels.

eDealer.ca | Revisiting SEO Best Practices

Legitimate Practices Yield Legitimate Results

A strong understanding of website technology is necessary to effectively implement proper SEO practices. This includes knowledge regarding: html/css, programming, .htaccess files, site architecture, internal linking structure, anchor text, how search engines crawl websites, page speed etc. Being educated in these areas make it possible for the administrator of any website to maximize the power of their content and increase the quality of their traffic.

At the root of all SEO practices lies the art and science of keyword research. Keywords are your front line connection to search queries and the fundamental link between your website and vast numbers of internet traffic. Keyword reports can give you an intimate understanding of how people are connecting to your website and their initial search intention.

Social media is all it is hyped up to be only if it is executed properly in a consistent fashion. It can serve to be another effective inbound marketing channel as long as the focus is on building a community around your business, and not another means of serving retail offers.

In terms of writing content for your website, it is imperative to remember that the prevailing goal is to write content that is engaging and interesting to your visitors. Do not try to write meaningless copy with the intention of making it easier for the search engines to index your site thus rank higher on SERP’s.

Tying in web analytics applications such as Google Analytics to your website is not only free, but provides you with a wealth of opportunity to optimize and continually improve your SEO efforts. Implementing effective SEO practices is not a one-time, turn-key operation. It is a long-term effort that must be periodically (the more often the better) reported on, analyzed and experimented upon. Search marketing itself is a dynamic beast and those who are at the forefront of the best practices are the ones who are going to be yielding all of the results.

eDealer.ca | PPC Marketing | Promoting the Advertisement

Read more on how eDealer's PPC Marketing Solutions can help boost your SEO efforts

Considering the somewhat shady past of SEO marketing and online advertising as a whole, it has the propensity to be the most transparent business practice of any existing today. For example, if a business that wants to promote their website online through search marketing hired an outside agency to manage it for them. That business can readily and easily request to see exactly where their money is being spent, they have direct control over their monthly budget and can set limitations, they can implement practices on their website to help lower their CPC and they can judge their actual ROI by comparing performance data over the same date range.

For On-page SEO done right:

  • Pick a primary keyword for each page and focus on optimizing that page for that word. Too many different keywords on one page will over saturate it and lose authority.
  • Place your primary keywords in your headline and sub-headlines. These areas of content have greater significance to SE’s.
  • Include the keywords in the body content. But don’t use them out of context, make sure they are relevant to the rest of your content.
  • Include the keywords in the page URL and keep the URL clean.
  • Always prepare your content for your audience and then look to optimize it for search.

Here are some tips to building inbound links:

  • Create high-quality, educational or entertaining content.
  • Submit your website to online directories.
  • Write guest posts for other blogs. This is a win-win for both parties, people want extra content from other in exchange for links.
  • Researching link-building opportunities with other sites.
  • Don’t borrow, beg, barter, bribe or buy links.

One of the famous claims being made by imposter companies is that they know secrets about Google and their search algorithm. This simply is not true. In some circumstances these gimmicky practices will result in a very temporary boost to the top of the Google SERP’s but, very shortly Google will recognize these illicit practices and they will actually penalize you and your website for breaking their webmaster guidelines.

Unfortunately there are companies out there that practice immoral and bogus SEO techniques and claim to know secrets about Google and can guarantee #1 rankings. In reality this simply a sales ploy and reflects poorly on the industry as a whole.

These companies simply game the system to achieve high ranks in the short term, at the expense of the website’s credibility over the long term. They spam the web with links and deliberately duplicate content to gain a short-lived spike in useless traffic. They buy links and submit them to over 300 web directories and call this “link building”. The content they create is written purely for search engines and is often irrelevant and full of errors. This leads visitors who read it to bounce immediately and never return.

In most cases these companies are focused purely on rankings and not the overall success of a succinct online marketing strategy. Most importantly these companies never disclose their practices to the clients and ultimately have to explain why they failed to generate any return over the long-run. By that time, your money is in their bank, they quietly bow out and repeat the process with a new client. Your now left with a site that requires significant restructuring to get it back into Google’s good graces.

5 steps to a better CRM Strategy

1.Customer Relationship Management: Technology vs. People

So many professionals in today’s fast paced and ever changing business world equate the acronym “CRM” to some type of technology or software program. The term CRM is used in conjunction with “Technology” or “Software” so often in a world driven by sales that we forget its true meaning. Customer Relationship Management is a model developed around a specific company’s needs, and that of its customers. The focus far too often falls on interactions with the software itself, rather than developing and mastering the human techniques necessary to improve a company’s interactions with existing and perspective customers.

2.Execution equals Results: Realizing your potential

The opportunity exists today in almost every organization across the world to increase efficiency and the bottom line through enhanced CRM techniques and procedures. Many large organizations have departments that are completely dedicated to doing just that – finding better ways to interact and prospect customers. In the automotive industry, we tend to rely heavily on our IT departments and CRM technology systems like Dealersocket and Salesforce to manage our customers for us. Don’t get me wrong, the two aforementioned systems are extremely powerful tools when leveraged appropriately within a strong customer relationship management model. However, on their own, a CRM with little human interaction or execution is the equivalent to a car without an engine. Human resources within your dealership are the engine that powers your interactions with customers; the technology is the efficiency that will get you from point A to B like a well mapped GPS. It’s great if you know where you want to go, but not too much help if you have no way to get there.

3.Staff Engagement: Selling the Salesperson

The most important part of your CRM model is the level of engagement throughout your organization. If only a portion of your team is proficient in executing the plan, your results will be skewed and meaningless. Many dealers we visit today are “enforcing” a CRM or similar strategy. The issue with “enforcement” is the negative connotation that is automatically attached to the term in the first place. Positive reinforcement is the key to a successful CRM model. Organizations must “sell” their staff on the opportunity available by executing a strategy through the use of proven techniques and powerful resources. The first step in selling the sales team is finding a leader in the team who understands the benefits and opportunities and will help positively reinforce them. From there, you will need to carry your model through the rest of the staff using similar techniques. The incremental gains realized by the business and the sales staff themselves are the difference.

4.Refinement: Garbage in, Garbage out

With a successful model and plan in place, the hard work should be over, right? WRONG. Once your model is in place, the hard part begins – Refinement. As you leverage the various tools available to you in your technology based CRM, you are sure to find inconsistencies in the way data is entered and tracked through your solution. It is important in this stage that positive reinforcement strategies are executed to meet the expectations of the original plan and model. Implement positive incentive programs to increase and improve staff engagement.

5.Read and React: Leveraging your success

Once your plan has been executed and refined from top to bottom it’s time to reap the benefits of all your hard work. The key performance indicators represented in your data which measure important ROI metrics like cost per sale and cost per acquisition (in the least) will finally put you in the driver’s seat. With the ability to measure and compare the effectiveness of your marketing channels, you now have the ability to apply the necessary resources and budget to blow the competition out of the water – in most cases without spending any additional marketing dollars or resources! Once you have your data in order, you are no longer limited by the “if”, “when”, or the “how”. You are only limited by your ability to execute the plan.

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