Dealer Support
When we say, “support is the foundation of our core values”, we mean it. EDealer is built from the ground up in support; literally. Achieving a 97% resolution rate within 24hrs on all dealer requests takes a certain type of dedication that is engrained into the work ethic of our organization and its employees.
Direct Communication
Call or email to speak to support directly, no transfer and no waiting.
24hrs Turnaround
The support system in place is quick and efficient which means most issues are resolved in 24hrs or less.
10:1 Support to Staff Ratio
To ensure speed and efficiency we have a ratio of 10 support staff to every 1 sales representative on hand at all times.
No missed opportunities
Never miss another opportunity due to poor response times and frustrating miscommunications.
Hours of Operation
- Support
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Monday - Friday
8:00am - 8:00pm EST
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Saturday
10:00am - 5:00pm EST
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Sunday
Closed