Touchless Experience Strategy Support Let’s work together to create your new Touchless strategy! The Problem Current dealer website products, including most digital retailing solutions, were designed to bring consumers into the showroom. Although many consumers are still looking to buy a new or used car, consumers have been cautioned against taking unnecessary risk and are diligently practicing social distancing. The Solution A zero cost Touchless experience that allows you to continue selling cars. Introducing
  • Touchless Test Drive
  • Touchless Trade Appraisal
  • Touchless Delivery in your Driveway
  • LivePerson Engage your consumers where they already are. LivePerson makes life easier for people and brands everywhere through trusted conversational AI. The conversational platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family. Thousands of customers use the conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.
    LivePerson Highlights/Features
  • Partnership integrations with Facebook/FB Marketplace, Google/Google AdWords/ Google my Business, Apple Business Chat, Carfax & more. Note: Automated Google Reviews, WhatsApp and WeChat coming in Q3 2020.
  • Automatic integration to your CRM systems/Lead systems, emails etc.
  • Website Chat & Text options with many engagement template options to meet your brand and needs.
  • User friendly Mobile (CASL compliant, Privacy protected) and Desktop platforms with Selector Department Options (Sales, Used, Service, Parts etc.), Language & Video options.
  • Textable numbers provided to place on sites, marketing/email campaigns, billboards, and newspaper ads.
  • Co-Managed 24/7 Live backup support from our Bilingual Canadian Automotive Team located in Belleville Ontario so no opportunity is missed when you are Online or Offline.
  • Incremental lead conversions and faster closing opportunities as your team builds connections and relations immediately.
  • Customize setup options for Dealers to answer if you wish, automatic rollover support, BDC setups and more based on your needs.
  • Robust reporting through a Portal system to maximize efficiency, trends combined with continued support by an assigned Performance Manager/ Support team.
  • Guaranteed Trade Guaranteed Trade is a touchless trade-in solution that gives your customers the ability to self-capture and submit their trades from the safety of their own driveway. The easy-to-use app guides consumers through a full walk around process that provides your dealership with a full condition report including the VIN and damage photos. Let’s incorporate this industry-first solution into your website, sales call process, and showroom! We make the integration quick & easy with full support and training for you and your team. We’ve created a variety of call-to-action designs that can be seamlessly added to your website. This includes leaderboards, banners and pop-outs. When a customer clicks on this new call-to-action, you will see much higher engagement and a dramatic increase in conversion.
  • Canadian Black Book Data Integration – Elite Package
  • Live Appraisal on EBlock Marketplace
  • Full Training & Support
  • Digital Retailing - eCommerce Allow customers to complete a vehicle purchase online with our Digital Retailing engine. A simple, easy to customize shopping cart where customers can specify payments, trade information, apply for credit and leave agreed upon purchase notes along with a deposit. Approved payment gateways include; Moneris, PayPal, Stripe and Elevon with other options available.
    EDealer’s Digital Retailing Solutions Package is free until August 2020.
    After that, please contact us for packages & pricing.